This is a question every single client asks when we start an engagement. In fact it is the core question we work to answer in the first couple of weeks by examining the tasks and processes your employees work and identifying which would be the best targets for automation.
There is a significant amount of work and experience required to identify the correct processes for automation and methods to automate, but in general the processes that are the best targets for automation are those that are standardized across locations, initiated with electronic inputs, stable and data driven.
As an example, consider a sample data entry process. Perhaps every day your employees receive an excel file with sales numbers from the previous day. They have to meticulously copy and paste this information into a web form, then verify the results against a different tab on the spreadsheets. This may take your employees 2 hours a day to perform. Automation could grab the email, detach the spreadsheet, enter the data and verify before any of your employees arrive in the morning.
Add a slight change to that process and the process to automate will change as well. If the spreadsheet not only had sales numbers, but a field with contractual terms for each sale listed, requiring the employee to evaluate the language to determine what to enter in the web form. While the automation can still perform most of the steps, it likely would be best to still have the employee perform the evaluation of the contract terms as that step would remain more efficient for an employee to perform. In this case, we would implement “assisted automation” where the computer would perform most of the work, except for those steps requiring cognitive thought.
In either case, you have saved time and therefore money over the long term. If you want to discover what you could save, contact us today!